FAQ
Here you can find out about some of the frequently asked questions about the product selection.
Where do I need a vignette and where do I have to pay the section toll?
The following sections are roads subject to section tolls, on which the section toll must be paid:
- A 9 Pyhrn motorway between the Spital/Pyhrn and Ardning junctions (Bosruck tunnel) and between the St. Michael and Übelbach junctions (Gleinalm tunnel).
- A 10 Tauern motorway between the Flachau and Rennweg junctions (Tauern and Katschberg tunnels).
- A 11 Karawanken motorway between the St. Jakob im Rosental junction and the state border in the Karawanken tunnel.
- A 13 Brenner motorway: the entire A 13 is subject to section tolls.
- S 16 Arlberg expressway between the St. Anton am Arlberg and Langen am Arlberg junctions.
How does the 3D-Secure procedure work for my payment in the Toll Shop?
If you want to use 3D-Secure, you must register for the procedure. There are two ways to do this:
- When paying via 3D-Secure, you can start the procedure and use it to register with the card-issuing bank.
- You register directly with the bank that issued your credit card.
Depending on the bank, you will be asked for different items of personal data for the registration, such as your address or birthday. Some banks send you a code beforehand, which you request when you register.
Authentication for subsequent online purchases can be done in various ways:
- Personal password
- TAN sent via SMS
- Smartphone app
The exact form of authentication depends on the credit institution issuing the credit card. For example, in the case of suspicious transactions, additional personal characteristics may be requested. This may include, for instance, the current address or other personal data.
Are there any concessions for people with disabilities?
For eligible persons, the digital annual vignette is automatically activated for the vehicle license plate number registered to them.
If you are entitled to a free annual vignette, you will also automatically receive a free section toll multi-trip card for the section toll segments on the A 9, A 10, A 13 and S 16 (not for the A 11 Karawanken motorway). These will also be valid for one year. You can use them to pass through the toll stations as often as you like.
You can check online at any time at evidenz.asfinag.at whether a free vignette and the section toll multi-trip card are activated for you at ASFINAG.
You can find all information on this subject under the following link: asfinag.at/gratisvignette