Frequently asked questions about the digital tolls

• Click Digital Vignette or Digital Section Toll on the homepage and select your desired product.
• on the homepage and select your desired product.
• Confirm whether you are a "consumer" or a "company". Please note that the digital 2-month vignette and the digital annual vignette are only valid from the 18th day after purchase when purchased as a private consumer.
• Select the desired product variant and make sure that you enter the licence plate number correctly.
• Enter your e-mail address and select a payment method.
• Please check in the order overview if your data (licence plate number, e-mail address, validity period, etc.) is correct.
• Click the "Order with obligation to pay" button to complete the order.
• Your order confirmation and invoice will then be sent by e-mail.

Please enter your license plate number according to the registration certificate or license plate.

Austrian and German license plates have to be entered with a hyphen instead of the coat of arms or the plaques. This also applies to transfer, short-term or diplomatic plates. Black Austrian license plates are entered without dots or hyphens.

• Permitted characters: [A-Z], [Ä,Ö,Ü], [0-9], [-]
• Example for Austria: W-12345X
• Example for Germany: B-AB1234 
• German E-plates are to be entered with the "E" at the end of the number plate.
• German classic car number plates are to be entered with the "H" at the end of the number plate.

Applicable for all other countries: The license plate number must be entered without special characters.

• Permitted characters: [A-Z], [Ä,Ö,Ü], [0-9]
• Example for Italy: AB123CD

Raisinbank Debit has taken over this debit note procedure. There is no need for action on your part. Unless your bank account has changed. Then you have to change your direct debit mandate.

If you want to use 3D-Secure, you must register for the procedure. There are two ways to do this:

1. When paying via 3D-Secure, you can start the procedure and use it to register with the card-issuing bank. 
2. You register directly with the bank that issued your credit card.

Depending on the bank, you will be asked for different items of personal data for the registration, such as your address or birthday. Some banks send you a code beforehand, which you request when you register.

Authentication for subsequent online purchases can be done in various ways:

• Personal password 
• TAN sent via SMS 
• Smartphone app

The exact form of authentication depends on the credit institution issuing the credit card. For example, in the case of suspicious transactions, additional personal characteristics may be requested. This may include, for instance, the current address or other personal data.

• Click Digital Vignette or Digital Section Toll on the homepage and select your desired product.
• Confirm whether you are a "consumer" or a "company". Please note that the digital 2-month vignette and the digital annual vignette are only valid from the 18th day after purchase when purchased as a private consumer.
• Select the desired product variant and make sure that you enter the licence plate number correctly.
• Enter your e-mail address and select a payment method.
• Please check in the order overview if your data (licence plate number, e-mail address, validity period, etc.) is correct.
• Click the "Order with obligation to pay" button to complete the order.
• Your order confirmation and invoice will then be sent by e-mail.

If you purchase as a company, all digital toll products are valid immediately and the right of withdrawal does not apply in this case. You are considered to be a company if you buy as part of your activities working for a company.

You are a consumer if you buy a digital toll product for private purposes. In the latter case, the consumer protection period shall apply. This means that according to the European Consumer Protection Directive, consumers have the right to withdraw from the online purchase of a product or service within 14 days. As this withdrawal is possible by e-mail or by post, a further three days are allowed for cancellation by post until arrival at ASFINAG.

When purchasing online as a consumer, the following products are only valid from the 18th day:

• 2-month vignette
• Annual vignette

You can purchase the following products for immediate use:

• 1-day vignette
• 10-day vignette
• Section toll single trip
• Section toll multi-trip card
• Section toll FLEX

Passenger car with trailer or caravan:
If the towing vehicle (car) does not have more than 3.5 t, the passenger car vignette is sufficient. The weight of the trailer is irrelevant in this case.

Motorcycle with sidecar:
A sidecar counts as a trailer and therefore does not require a vignette. The vignette for the motorcycle is sufficient.

Please enter your license plate number according to the registration certificate or license plate.

Austrian and German license plates have to be entered with a hyphen instead of the coat of arms or the plaques. This also applies to transfer, short-term or diplomatic plates. Black Austrian license plates are entered without dots or hyphens.

• Permitted characters: [A-Z], [Ä,Ö,Ü], [0-9], [-]
• Example for Austria: W-12345X
• Example for Germany: B-AB1234 
• German E-plates are to be entered with the "E" at the end of the number plate.
• German classic car number plates are to be entered with the "H" at the end of the number plate.

Applicable for all other countries: The license plate number must be entered without special characters.

• Permitted characters: [A-Z], [Ä,Ö,Ü], [0-9]
• Example for Italy: AB123CD

No, because the digital vignette linked to the vehicle license plate number. If you are an owner who uses an interchangeable licence plate, you buy a digital vignette for this and can use all motorways and expressways with up to three vehicles.

Please note that only consumers can make use of the right of withdrawal, and not persons in the exercise of a self-employed, business activity (companies).

Toll products already valid cannot be cancelled.  

The digital section toll FLEX is a service for retroactive payment of the digital section toll – for all section toll segments. You can activate this service in your customer account.

As soon as you pass one of the ASFINAG toll stations, your vehicle license plate number is automatically recognised by the system and the barriers at the toll station open. All journeys are invoiced according to the valid tariffs of the toll stations and debited via your defined means of payment. The transaction can be viewed at any time under "Services/FLEX Services". The invoice will be sent afterwards via e-mail.

Moreover, you never pay more than the price of a multi-trip card for each section toll segment. As soon as your number of passages has reached this limit, you can travel the rest of the section free of charge. (365 days from the first passage.)
Exception: This does not apply to the A 11 motorway, as no multi-trip card is available for this section toll segment.

Attention! You can use all of the lanes marked green for the journey through the toll station. The lanes marked as GO lanes (usually on the right of the toll stations) are – except at toll stations on the A 9 and the A 13 – exclusively for HGVs, busses and heavy motorhomes over 3.5 tonnes and are signposted with a driving ban for vehicles up to 3.5 tonnes.

In a nutshell:

• Simple: use all 6 section toll segments without stopping at the toll station
• Cashless: debit from the stored means of payment retroactively
• Flexible: activate additional vehicle licence plates at any time
• Value for money: never pay more for a section than for the multi-trip card.
• Clear: List of all transits under "My Services".

Yes. However, you will only save yourself the payment process at the toll stations.

Note: At present, the digital section toll FLEX is an advantage for motorcyclists, especially at toll stations on the A 9 motorway, as the new barrier-free system allows you to use the leftmost green lane and pass through the toll station without stopping. The amount for the passage will be debited as usual from your saved means of payment.

The passage with a digital section toll ticket or with the digital section toll FLEX does not work the same for motorcycles on the remaining section toll segments as it does for cars – this is due to the automatic license plate recognition in the toll lane:

• In the toll lane, which is open to all vehicles, the vehicle license plate number is only ever read from the front. Vehicle license plate numbers of motorcycles cannot be recognised automatically because they are attached to the back of the motorcycle. The barrier remains closed. In this case, please inform the toll staff of your license plate number. When the toll booth is unmanned, press the help button and a member of the service staff will answer. The licence plate number is used to check whether a digital section toll ticket has been purchased or whether the digital section toll FLEX has been activated. If either of these is the case, the barrier will open.

• In the section toll lane, the license plate numbers are read from the front and back. However, since motorcycle vehicle license plate numbers are on two lines, and in the case of passenger cars with trailers the two license plate numbers differ, automatic recognition is not possible here and the barriers do not open automatically. In this case, you will be directed into one of the toll lanes open to all vehicles. Use one of the other lanes open for motorcycles or passenger cars. In this case, proceed as described above.

It is possible that your license plate number has not been recorded correctly. Here are some possible reasons for this:

• you were too close to the car in front,
• your license plates were soiled rendering them illegible,
• glare caused by sunlight or
• a lack of clear distinction between, for example, "I" and "1" or "O" and "0".

We offer the following payment methods:

Card payment

We accept:

• American Express
• Diners Club
• Mastercard
• Debit Mastercard
• Visa

3-D Secure
3-D Secure makes credit card payments in the shop even more secure. As the card holder, you are authenticated by entering a TAN or a second security feature that only you and your bank or card issuer know.

Bank transfer with Eps
Payments with Eps are possible from Austrian and German bank accounts.

Transfer with raisinbank debit
Payments with raisinbank debit are possible for customers with a bank account and residence in the following countries: Austria, Germany

Paying via PayPal
If you have selected PayPal as a payment option, you will be redirected to PayPal where you will be prompted to log in to your PayPal account. After login, you can confirm the payment.

Paying via Amazon Pay
From now on, you can also pay with Amazon Pay. All you need is an Amazon account to pay conveniently for your products with your Amazon password.

Direct debit with PaySEPA
Payments can be made with PaySEPA throughout the European payment area (SEPA) without online banking.

If you want to use 3D-Secure, you must register for the procedure. There are two ways to do this:

1. When paying via 3D-Secure, you can start the procedure and use it to register with the card-issuing bank. 
2. You register directly with the bank that issued your credit card.

Depending on the bank, you will be asked for different items of personal data for the registration, such as your address or birthday. Some banks send you a code beforehand, which you request when you register.

Authentication for subsequent online purchases can be done in various ways:

• Personal password 
• TAN sent via SMS 
• Smartphone app

The exact form of authentication depends on the credit institution issuing the credit card. For example, in the case of suspicious transactions, additional personal characteristics may be requested. This may include, for instance, the current address or other personal data.

You can check the validity of your digital vignette before your journey in one of the following ways:

• As a registered customer in your customer account or in the ASFINAG app.
• At evidenz.asfinag.at by entering your vehicle license plate number.
  Please note: Only digital toll products that are already valid appear in the validity query. If you have purchased a product which is not yet valid, it will not be displayed in the validity query. You can check the validity period of your purchased product using your order confirmation.
• Contact the ASFINAG Service Center by telephone on 0800 400 12 400 or +43 1 955 1266.

The toll for the northbound route can only be paid locally at the Hrušica toll station in Slovenia.

The southbound Karawanken tunnel is manned by ASFINAG. The northbound Karawanken tunnel is manned by the Slovenian motorway company DARS. The section toll segment is located between the St. Jakob im Rosental junction and the state border in the Karawanken tunnel.

All section toll products are labelled:

Single trip: valid for one passage and direction of a specific section toll segment. There is no concession for the purchase of outward and return journeys.

The (digital) section toll multi-trip card replaces the previous section toll annual card. It is valid for 1 year from the date of issue for a specific part of the section toll and is tied to a vehicle license plate number.
Your advantage: The multi-trip card is cheaper for everyone and it is no longer necessary to credit the annual vignette. 

Digital section toll FLEX: a service for paying the section toll retroactively – valid for all six ASFINAG section toll segments. Passages are debited after the journey from a saved means of payment at the valid rates, and the barrier at the toll station opens automatically.
Your advantage: as soon as you have reached the price of a multi-trip card on a section toll segment, you can drive for free for the remaining period (365 days from the first passage). Exception: No multi-trip card is available on the A 11 motorway.

Information on toll products that are not available in the toll shop, such as commuter, resident and monthly tickets, can be found at asfinag.at.

It is possible that your license plate number has not been recorded correctly. Here are some possible reasons for this:

• you were too close to the car in front,
• your license plates were soiled rendering them illegible,
• glare caused by sunlight or
• a lack of clear distinction between, for example, "I" and "1" or "O" and "0".

Always carry your order confirmation with you. If the barrier is closed, you can have the bar code on the order confirmation read by the bar code scanner at the toll machine or ask for help via the intercom.

Section toll segments are cost-intensive tunnel and bridge constructions.

With the introduction of the vignette, these section segments were exempted from the vignette obligation, i.e. section toll segments can be used without a vignette, as the toll is paid at the toll stations or in advance.

The following sections are roads subject to section tolls, on which the section toll must be paid:

• A 9 Pyhrn motorway between the Spital/Pyhrn and Ardning junctions (Bosruck tunnel) and between the St. Michael and Übelbach junctions (Gleinalm tunnel).
• A 10 Tauern motorway between the Flachau and Rennweg junctions (Tauern and Katschberg tunnels).
• A 11 Karawanken motorway between the St. Jakob im Rosental junction and the state border in the Karawanken tunnel.
• A 13 Brenner motorway: the entire A 13 is subject to section tolls.
• S 16 Arlberg expressway between the St. Anton am Arlberg and Langen am Arlberg junctions.

For eligible persons, the digital annual vignette is automatically activated for the vehicle license plate number registered to them.

If you are entitled to a free annual vignette, you will also automatically receive a free section toll multi-trip card for the section toll segments on the A 9, A 10, A 13 and S 16 (not for the A 11 Karawanken motorway). These will also be valid for one year. You can use them to pass through the toll stations as often as you like.

You can check online at any time at evidenz.asfinag.at whether a free vignette and the section toll multi-trip card are activated for you at ASFINAG.

You can find all information on this subject under the following link: asfinag.at/gratisvignette

Please check first whether you have actually completed your purchase (e.g. no more products in your shopping cart).

The e-mail can take up to 15 minutes to arrive. Please also check your spam or junk mail folder.

If you have made the purchase in your customer account, check whether the product or purchase appears under "My products" or "My purchases". There you can also download the order confirmation and invoice at any time.

Basically, before you start your journey, check by means of our validity query whether the desired digital toll product is valid for your license plate number.

If you still have not received an invoice or order confirmation, please send an e-mail with the following evidence to info-shop@asfinag.at.

• Copy of the vehicle registration certificate
• Copy of a photo ID of the holder of the registration certificate or, in the case of company vehicles, application with the corresponding company signature

When purchasing the digital vignette, no! Please keep your order confirmation until the end of the validity period.

When purchasing the digital section toll annual card, yes! It is necessary to carry the order confirmation in the vehicle for the passage at the toll stations in case the barrier does not open automatically. 

For purchases made in our ASFINAG app, you will automatically receive the corresponding wallet file by e-mail together with your invoice and order confirmation after purchasing a digital toll product.

For purchases made in the Toll Shop, you can manually trigger the sending of the wallet file during the purchase process in the "My Data" section. You can also download the wallet file for your product at a later date under "My products".

As before, random checks are carried out by the services and toll enforcement unit as well as the automatic vignette monitoring system cameras.

In both cases, the sales system checks whether a valid digital vignette exists for the licence plate number recorded.

No. Not during the validity period.

Exception: In the event of a broken windscreen or total loss of your vehicle, you can switch from the annual toll sticker to the digital annual vignette.

You can find all information about the adhesive toll sticker at www.asfinag.at.